To Whom It May Concern:
First, let me say that I am a huge fan of Lansinoh products. Your lanolin ointment got me through the difficult early days of breastfeeding all three of my children, your nursing pads are by far the best on the market and your breast milk storage bags have played a role in allowing me to continue breastfeeding while working full time.
It is the latter product, however, with which I have had recent disappointment. After pumping for the second time today, I went to grab a fresh storage bag from the “tissue box” dispenser bag. There was a strange mark on the bottom of the bag in what looked like black permanent marker. After ensuring that the mark was on the outside of the bag, and the bag was still sealed, I went ahead and began to fill it. To my dismay, my precious pumped milk started to leak right out of the bottom corner of the bag! Luckily, I quickly put the storage bottle underneath the bag and caught most of it back in the bottle.
There was a small slip of paper in the dispenser bag when I first opened it saying that it had passed inspection, but my impression is that this bag was to have been removed and it was overlooked.
I am certain this is a very rare instance in a company that has had, with me anyway, a long history of stellar products. For that reason, I thought you would want to know about my experience and take the opportunity to secure a long-time and loyal customer. I look forward to hearing from you.
Ashlie Hand
Mom of three
Thomas – breastfed for 10 months
Andrew – breastfed for 12.5 months
Madeline – born 6.6.08 and exclusively breastfed
Ashlie,
First I would like to extend my sincerest apology to you for the unpleasant experience you are having with our Milk Storage Bags. Thank you very much
for notifying us of this problem. I can only imagine how frustrating and disappointing this must have been for you. This company was founded over 20 years ago by a breastfeeding mothers for the sole purpose of supporting breastfeeding and I am so sorry that one of our products has not only failed to make things easier for you but has created quite the opposite. It takes an enormous commitment to breastfeed, even more of a commitment to provide breastmilk in your absence. To know that a product of ours has challenged you even further is a terrible thing for you and for all of us here at Lansinoh.
Do you by chance still have the inspection code that would have been included inside the white pouch? It looks very much like a fortune that you would find in a fortune cookie. Also, do you still have the defective bags? If so, I would like to send you a self-addressed stamped envelope to return the defective bags so that we may forward them to our manufacturer. This problem surely occurred during manufacturing and the bag should not have been placed in the package.
I would like to send you an additional supply of bags to use going forward, or if you prefer, a refund. Please forward your mailing address and phone number for shipping purposes.
Again, I am sorry for the trouble this has caused and if you have any questions or if I could be of any further assistance please feel free to contact me. I look forward to hearing from you soon.
Sincerely,
Danielle B.
Lansinoh Laboratories
Consumer Relations Department
Danielle,
Thank you for your prompt response. It only reinforces what I already know about what a great company Lansinoh is. I do still have the defective bag, but since it was several bags into the package, and I opened the package several days ago, I think I have already thrown away the inspection slip you mentioned (and I know exactly what you’re talking about). I will search my trash at home to make sure it isn’t still floating around somewhere, but can definitely send you the defective bag.
This particular package was part of a 50 count box which I’m sure you know includes two white pouches…would the inspection slip for both pouches be the same? I haven’t opened the second pouch yet so could send you that inspection slip. Just let me know if that would be helpful.
Your response was all I was really looking for, but I would appreciate and definitely use an additional supply of bags. I still have faith in the product and would love to continue using them.
Thank you Ashlie. I will process a shipment for you to receive the additional bags. No need to worry about looking through your garbage for the inspection tag, if we can get the defective bag back that will be better. I will send the SASE along with the bags so you can just place the defective bag in there and send it back to us. Thanks again for being patient and understanding. Please let me know if there is anything else I can do to assist you.
Take care,
Danielle B.
Lansinoh Laboratories
Consumer Relations DepartmentI wish more companies had this kind of stellar customer service. Thanks again, Danielle!
Friday, October 17, 2008
I Heart Lansinoh
Wednesday, October 15, 2008
Childhood Memories

Ah, the list could really go on. I think age 4 was when I really started to realize that I was my own person and that I was growing up. I try to think about what it would have been like if my little brother had come along that year, rather than nearly two years later.
I read some great advice recently from a woman that taught third grade for a long time and has a book out about "behavior charts." I haven't downloaded the book yet, but just in her intro alone, I found a great idea. Create a "gratitude journal" in which at the end of each day, you make a list of five things you appreciate about your child, or that you liked about how your child behaved that day. Here's an example from my day yesterday:
Andrew
I loved when you laughed like Sponge Bob and sounded JUST like him!
I loved when you calmed down and just want in the playroom to play.
I loved it when you spooned tuna noodles onto your plate even though you thought you wouldn’t like it.
I loved it when you got yourself dressed this morning.
I loved it when you leaned down and talked to Madeline in her carseat and made her smile.
Thomas
I loved it when you answered the phone and asked me how my day was at work.
I loved it that you said the corn and broccoli was your favorite vegetables then served yourself.
I loved it when you told me all of the things you did in gym class – especially the “crab walk”
I loved it when you gave me a huge kiss on the lips at bedtime
I loved it when you said “Hi Maddy!” and made her smile.
Fun stuff...
Thursday, August 21, 2008
Letting Go
And the report after the first day? "That was awesome!" as he climbed down from the bus. He got to make play-doh that "smelled like jelly," made a new friend, Brooke, saw his buddy from t-ball on the playground and won a race around the track (though someone he said cheated because they ran on the grass), and learned that the monkey bars were off-limits to the kindergartners (though he is already an expert at them).
This is also the point in my maternity leave that becomes very bittersweet. Madeline has just started to become more animated, playful and interactive but I know that in just a couple of weeks, I'm going to have to leave her at the daycare for the majority of the day and go back to work. That's the bitter.
The sweet part is that I'm actually looking forward to being back at the office, the excitement that comes with being part of a team, thinking strategically about how to best communicate with everyone that needs to know what we're doing. I attended a planning meeting for an upcoming event last week and it felt so empowering and energizing to be there, solving problems and thinking about something besides feeding schedules, diapers and entertaining a 5 year-old.
There is some added anxiety this time around, too, being that I'm taking Madeline to a daycare center, rather than an in-home daycare provider. It was easier, I think, to take the boys to someone's home where the environment wasn't all that different from where they had spent the first few months of their lives. Going from home to a place with bright lights, other babies, new smells, on top of strangers now feeding, diapering, holding and caring for you has to be a major shock to a 3-month-old. It's heartbreaking to think about, but it brings me back to my first thought - it's all part of the letting go process. Working moms just have to face it a little sooner than those who choose to, or are fortunate enought to, stay home full time.
From the time I gave birth to Madeline, our relationship has been a series of moments of separation. From having her inside of me to now being a separate person, whisked away for her first bath in the nursery just moments after birth, to putting her in her crib for the first time and sleeping outside of our room. Even letting Christopher feed her from a bottle required me to let go of my role as the sole provider of food for her, even if it was for just one feeding. And I know that there will be even more of these little moments to come.
My good friend Jill told me a story yesterday about missing the first time her daughter rolled over. She's a stay-at-home mom and is with her daughter nearly 24-7. She took her to a friend's house and after putting her down on the floor to play, ran to use the bathroom. When she came back, her daughter (just four weeks older than Madeline) was on her stomach. I laughed when she told me this, and said that she needed to share that with every working mom she meets. She agreed saying, "That's right, you can miss those little milestones whether you're at work, or just in the bathroom." Luckily, she witnessed her daughter's new trick several more times that night and knows that another milestone will soon replace it as our little babies are growing up right before our eyes.
Wednesday, August 6, 2008
Happy Birthday Andrew!
Friday, August 1, 2008
Maddy's Pink Party
Friday, July 18, 2008
Dream Come True
Happy Birthday, America!
Getting Stronger!
Maddy had a great final newborn check up with the pediatrician this week and was up to 8 lbs. 1 oz.! She's also already grown a 1/2 an inch!
We sent Mom to the day spa on Thursday then she and I had a nice lunch together. Dad showed up Thursday night and he and Mom headed for the lake Friday morning. We were sad to see her go - the extra set of hands has been so wonderful - but we're ready I think. It's now or never, I guess!
Uncle Joe got to meet his first neice this weekend, too, on his way through to Hawaii! Other visitors this week included my friend Tasha and a few of our neighbors.
Sunday was our first full day on our own and it was certainly full of trials and tribulations. We have a whole new balance to figure out with an infant and two active boys under our care. It's going to require a mountain of patience for awhile while we figure it all out but I'm hopeful that we won't go insane, or do any permanent damage to our children in the process!
Welcome Home, Little One!
Going Home!
Welcome to the World Madeline Reis!
38 Weeks
Thursday, July 17, 2008
37 Weeks
36 Weeks
35 Weeks
Saturday, May 3, 2008
34 Weeks
The next three weekends or so after that will be all about getting ready for baby.
Monday, April 28, 2008
TGIF
I obviously don't have as many funny stories as she does since I only have two kids, but we had an episode while trying to get out the door last Friday that I had thought would make for a great blog entry, but then by the time I actually got to work, all inspiration had left my body (funny how that happens). So, I thought I'd try to resurrect it now...
So, our worst days are Mondays and Fridays, especially for Andrew. On Monday, we're coming off of a weekend of no schedules, no routines and lots of free play time. The last thing he wants to do is go back to the structure and routine of school (however much he really needs it). On Fridays, he's just plain had it with getting up and going to school and is ready for the weekend (who isn't!) and being 3 1/2, he can exhibit that frustration to his little hearts content. The scenario goes something like this,
Me: "Andrew, time to get your shoes on, buddy, we have to go..."
AJ: "Where are we going?" (as if he has no idea)
Me: "We're going to schoo-"
AJ: (cutting me off) "I don't want to go to school!!!!!"
This actually takes place pretty much every morning, but it's Mondays and Fridays that I have the biggest struggle actually getting him to come around and do what I've asked him to.
Me: (on Friday) "Andrew, just one more day of school, buddy, then tomorrow is stay home day." On this particular Friday, Thomas was also helping me encourage him, which he happens to be doing instead of getting his own shoes on.
Me: "Thank you, Thomas. Can you get your shoes on, please?"
Me: "Andrew, c'mon buddy, we need to get your shoes on now." More protesting. Finally I get him to come over to me and with one sniff realize why he was so resistant.
Me: "Andrew, do you have poopies?"
Andrew: "No."
Me: "Andrew, I can smell you. I have to go upstairs to get a new Pull-Up. Stay right here and do NOT move."
I lug my pregnant belly back upstairs and bring down a clean Pull-Up and wipes. Andrew is lying obediently on the floor waiting to be changed, while Thomas practices writing out the months of the year (and still does not have his shoes on).
Me: "Thomas, get your shoes on now."
Thomas: "Okayyyy..." (in his best snotty big-girl voice)
Andrew is now cleaned up, Thomas has one shoe on and I have to take the dirty diaper back upstairs to deposit in the Diaper Genie.
Me: "Andrew, please put your shoes on, Mommy will be right back." No response.
I come downstairs and Thomas is STILL putting his second shoe on, while Andrew is standing next to where I've left his shoes on the floor and staring up at the refrigerator.
Andrew: "Mommy, what's that?" he asks pointing to the top of the refrigerator. Boiling point reached.
Me: "Andrew - SHOES!!!!!!" Ah, now I finally have his attention. He puts on his best pouty face and grabs one of the shoes from my hands. He sits down and proceeds to start putting it on the wrong foot.
Thomas now has both of his shoes on, but is back at the table with his marker and piece of paper.
"Mommy, how do you spell Sunday?"
My head is now spinning and I feel pea soup creeping up my throat.
Me: (in my best controlled voice) "Thomas we're going to have to work on that later, we need to leave."
Finally, I have both boys ready to go and we're out the door. I get them buckled into their booster seats and climb into the driver's seat.
"Where are my sunglasses?" as I visualize them sitting up on my vanity. TGIF!!!
Saturday, April 26, 2008
Batter Up!
They have about six coaches which gives the kids lots of one-on-one time. The kids are all 5 and 6 years old so there are some bigger boys on the team, as well as two girls. I've even already picked out "that mom," who is sure to drive everyone nuts with her constant shouting and critiquing of her son from the sidelines (rolls eyes).
Nesting!
Maddy and I are now 33 weeks along in this 9 month journey. Just six weeks until our scheduled delivery on June 6th! The nesting has kicked in full gear this weekend.
I had planned to just wash blankets, bibs, burp cloths, and a few other small bedding items and am now sorting all of her newborn and 3 month clothes. I had planned to wait and wash those items next month to give myself something to work towards, but alas, the nesting has taken over!
I also set up the basinette in our room (clearly well ahead of the necessary time) and am starting to fill it with receiving blankets, extra jammies/sleepers, diapers and wipes. You'd think she was coming home tomorrow!
I vascillate between wanting to hit the fast forward button and get to the day when I can hold her in my arms, and feeling perfectly content to have six more weeks. Since this may very well be my last pregnancy, I don't want to rush things. Honestly, this is the first time I've really felt like I would make it to our scheduled delivery date. I think that has something to do with the fact that it's scheduled a full week before my due date, where Andrew was scheduled just two days before my due date (and ended up being delivered 10 days early).
My OB appointments have become pretty routine and honestly, pretty lame. I get weighed (22 lbs. gained so far - not bad!), they check my BP and the baby's heartrate then send us on our way. I should feel fortunate that I'm not experiencing any complications, I guess. My OB hasn't even mentioned sonograms once we hit 36 weeks to start monitoring my fluid levels, probably since so far I'm measuring withing the normal range (less than 2 weeks behind). At our 3D ultrasound, the tech felt like we had plenty of fluid at that point so I haven't been concerned enough to even ask.
The nursery is basically done, except for the glider slip cover, valance and pillow that Blaugh is sewing for us. I really can't wait to see how those turn out. I got a few more things hung up on the walls and some accessories I really wanted in her bathroom. It's all turned out so cute!
Stay tuned...more to come!
Sunday, April 6, 2008
Our Amazing Baby Girl

We had our 4D sonogram on Saturday and I am still in complete awe of the miracle of life. She is beautiful, healthy and was so active!
She is head down, but practically bent in half with her feet right in front of her face. We watched her open and close her mouth, put her toes and wrist in her mouth and turn away from us to bury her face into Mommy. At times it was like watching a full-term infant grasping at her limbs and opening her mouth to yawn or latch on. It was so amazing!
The boys were about as interested as could be expected. I'd scheduled us for an hour and a half session to make sure we got some good photos. That was about an hour and 25 minutes too long for Andrew, and about an hour too long for Thomas. Christopher ended up playing interference and trying to entertain them while we tried to pay attention to what we were seeing.
We did get a very graphic and reassuring shot between Sweetpea's legs and there is truly no doubt in my mind that we are having a little girl (not that there was before, either!). She reminds us most of Andrew - the nose, lips, chin, eyes, everything. I'm praying that she also has his amazing eyelashes!
We're so in love already. Is it June yet??
Wednesday, March 26, 2008
Less Than 12 Weeks to Go!
Thursday, March 13, 2008
Nursery Update
We still have to hang the chandelier and put some other finishing touches on the room, but we're at least 80% there! I'll post new pictures when it's all done!
The outfit you see hanging on the right is Sweetpea's homecoming outfit...so cute!
The Beginning of the End!!
We are now six months, and I know this is the beginning of the end (so to speak) of being comfortable, content, relaxed, etc. Once we hit the third trimester the nesting will kick in hard core and the pressure will be on to get everything "ready" for little Sweetpea's arrival!
Our house was hit with the nasty flu bug that has crippled much of the country this year. The boys had it first, then Christopher, then I picked it up. I never ran a fever, but it quickly turned into a sinus infection and bronchitis. Fun! We were all pretty much down the entire month of February. There is nothing that will make you look forward to spring more than being forced to be cooped up in your home for three weeks!
I've definitely had my first feelings of discomfort this month. Bending over is becoming increasingly difficult, and Sweetpea is just starting to venture into my ribs which is probably one of my most dreaded symptoms. I'm still having pretty significant heartburn, though it's manageable with Tums - my very best friend.
We had another appointment this month and all is looking great. Her heartrate was in the 150s and my measurements are staying consistent. After my 8 lb. (!!) gain last month, I didn't gain a single solitary ounce this month! Whew! I don't really expect that to continue, but it was a nice surprise nonetheless.
The boys continue to be so excited about the baby and Thomas is getting more anxious for her to arrive. They insist on kissing her goodnight each night at bedtime and it's become a pretty integral part of our routine. How fun it will be when they can actually kiss her little cheek!
Five Months Now!
I got to show Dr. Saunders our sonogram photos and she was really impressed wtih the quality. She said the shot between her legs was really good and that she is definitely a girl!!! Yay! She actually pointed out all of the details to me, and I have to admit, it's pretty clear!
Sweetpea is VERY strong...I am starting to actually see her kicks, and have been able to feel them much stronger. She's getting big enough now that I can pretty much see them even with my clothes on, if it's a tight fitting sweater or t-shirt. If she shifts her entire body, my entire belly shifts. Pretty amazing, really. I love it!
I also have almost everything we need for her room already. I've ordered her bedding, window shade, baskets and liners, rug, lighting and the letters to spell her name on the wall. There are still a few small decorative items I want to get but am trying to pace myself . Her closet is almost completely full already, and she's set with onesies, receiving blankets and sleepers for her first three months or so. I'm not going to buy anything else (if I can help myself!) until after she's born. I have found some of the cutest shoes, hats and outfits and just can't wait to see her in them!
After my appointment today I stopped upstairs to see Barb, my all time favorite Lactation Consultant. I told her to reserve some time for me in June (of course I won't turn the others away, but Barb knows me the best) and she was soooo excited! It's all becoming so much more real! I love it!
ITS A GIRL!!!!!!!!!!!!!!!!!!!!!!

That would be just the first of several surreal experiences that day. We waited almost an hour to finally get in to see the sonogram tech, then she got started. Everything checked out perfect...baby's lungs, heart, brain, spine, kidneys, arms, legs, belly, hands, feet, face, nose and lips were all just as they should be.
It took her a few more minutes to get the baby to move into a position where she could prove it to us. Finally, money shot! There was the little line from her bottom to the classic white lines and nothing else in between the legs! YAY!!!!
The tech was only allowed to give us an 85% assurance rate that she was right, but also told us that in 12 years of doing ultrasounds she hasn't been wrong yet (that she knows of!). I've gone back and looked at it so many times, compared it to other "girl" ultrasound photos, compared it to the photos I have from the boys and from other boys and it seems pretty certifiable .
I was on such an adrenaline high when we left the ultrasound that literally nothing could have brought me down. I decided to take the rest of the afternoon and start the weekend a little early so we could celebrate. That meant heading to my favorite maternity/baby boutique - Marshmallow Kisses. I bought a t-shirt that said "It's finally a girl!", an adorable homecoming outfit for the baby and a baby book I'd had my eyes on for a while. It was so exhilerating! We then went upstairs to the Marshall's superstore and I found a little Polo dress and gift set with a hat, bib, onesie, gown and sleeper...so cute! Everything was pink of course!
I finally started to come down a bit on the drive home Sunday, but I continue to pinch myself in disbelief. Christopher's family is thrilled for us and his mom in particular is on cloud nine. I really didn't believe it was possible, even as strong as my feelings were.
I can't wait to start decorating the nursery and filling her room with sweet little girl things!
My co-workers have been so sweet...I had a pair of tiny pink ballet slippers and a pink sleeper waiting for me when I got in on Monday from two of the girls on my team. It's been so fun!
In other news...my belly is truly impossible to miss at this point. I am feeling Sweetpea moving more and more every day. She'll have a busy moment, then rest for what feels like forever. As much as she was moving during the sonogram, though, I'm really only feeling a fraction of her movements...mostly just the kicks, twitches and punches. She's doing full sommersaults, twists and flips that I'm not even feeling!
Our appointment also went well. Her heartrate was in the 150s and in the upper 140s during the sonogram (just like the boys! Take that old wives!).
Monday, January 7, 2008
Hello Second Trimester!
Happy New Year! The big milestone this month of course, is finally crossing that threshold into the "golden age of pregnancy" - the second trimester. My little belly popped out the day before I was officially 16 weeks (see photo above) and I've been feeling fairly regular kicks, punches and taps ever since.
At our last appointment, the baby's heart rate was still around 160. We ended up seeing the nurse practitioner because my OB was running late. The second she put the doppler on my belly she picked up the baby's heartbeat. She joked that we had a very cooperative baby, and that she hoped it stayed that way through adolescence. Fat chance, I'm sure!
I finally remember why I love being pregnant so much, despite a much rougher first trimester with this little one. I'm so excited and impatient to have our ultrasound and finally find out if we're going to be blessed with a little girl or a little boy. As much as I would absolutely love a little girl, I am really trying not to get my hopes up. I know it will be hard to avoid being a little disappointed at the initial news that we're having another boy, but I don't want to be so committed to bringing a little girl into our family that I'm devasted by the opposite. Just trying to keep my mind open to either, and especially thinking of how much I LOVE my little boys.
Speaking of the boys, as I've begun to become more visibly pregnant, they have been so adorable as they bond with the pregnancy and the baby. Thomas is adamant that I have a little girl, and a baby sister, in my tummy. Andrew is quick to say that it's a boy. They've both been very consistent in their guesses, so we'll see which of them is more intuitive. They love to kiss and hug the baby good night after I give them their hugs and kisses.
Thomas has been the most intrigued by the whole thing. He regularly asks me how big the baby is now and gets giddy with excitement when I show him with my hands. He tells me he's so excited for the baby to come and also regularly asks me how much longer until the baby gets here. He's all about timeframes and dates these days, and can't believe it when I tell him that the baby will be here in about 150 days. He also loves to talk about when my tummy will "get fat."
Christopher is still being pretty quiet about what his predictions might be. He thinks I'm crazy thinking this baby is a girl, though he was right on board with me in the hormonal early days. I think the idea of a daughter scares the bejeezes out of him!
So far, my cravings involve anything salty, high in carbs and Asian food. The type doesn't really matter, I've been happy with Chinese, Japanese and Thai - all are equally satisfying. If it's deep fried with sweet/salty flavor I'm all over it. I definitely am not interested in spicy stuff, though, which is a major difference from the boys. I couldn't get enough hot wings when I was pregnant with Thomas and ate them on occasion with Andrew, but they don't appeal to me in any way this time. I'm still dealing with heartburn, and had it pretty severely the other night. I had to take four Tums before I could even relax enough to go to sleep. This will be one hairy little baby!
So far, sleeping hasn't been to much of an issue. I'm up usually just once to go to the bathroom which is typical for me, but feel like it takes me longer to get back to sleep and I don't feel like I sleep as soundly this time. I've been more anxious with this pregnancy, which could definitely be contributing to that. I'm still just using one extra pillow at this point, but as my belly grows, I know that will quickly change.
The next big milestone will definitely be the ultrasound which I'm guessing we'll schedule either the week of Jan. 21st or 28th. I will be pushing HARD at my next appointment for the week of the 21st and I just hope my OB's not a total stickler for waiting until I've hit 20 weeks. Once we have that, I want to scheduled a "fun" ultrasound for a 4D that the boys can attend, too. The 2D we'll get as our diagnostic might be a little scary for them (the baby looks more like an alien than a human baby) and the 4D will be a little more lifelike. We can reconfirm the sex at that point, too, which will be fun.
Now that I'm feeling good, I'm so ready to start planning a nursery, shop for a homecoming outfit, baby book, etc. We're calling the baby Sweet Pea for now, but I would love to get a name picked out and really start bonding with him/her. That day can not come soon enough!